Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require the original receipt.
We do not refund money unless item is faulty so choose carefully.
Only regular priced items can be exchanged. Unfortunately sale items cannot be refunded or exchanged a sale purchase is the final sale.
We are happy to exchange an item for another item in store or a store credit.
To return your product, you should mail your product to:
19 Matakana Valley Road, RD 5, Warkworth Warkworth Auckland NZ 0985
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please email firstname.lastname@example.org if any questions.