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Returns & Exchanges

This is a return policy statement for Bach Matakana, outlining the conditions for returns, refunds, and exchanges.

The policy states that returns or exchanges must be made within 14 days of purchase and that the item must be unused and in its original packaging. A receipt is also required to complete a return.

The policy states that refunds will only be given for faulty items. Sale items are final sales and cannot be returned or exchanged. Regular priced items can be exchanged for another item in store or a store credit not a refund.

Customers are responsible for paying the shipping costs for returning the item, and shipping costs are non-refundable. It is recommended that customers use a trackable shipping service.

If customers have any questions, they can contact the store via email at


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