Returns & Exchanges

Returns
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds
We do not refund money unless item is faulty so choose carefully. 


Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We are happy to exchange an item for another item in store or a store credit. 

Email bachmatakana@gmail.com and send your item to: 
19 Matakana Valley Road, RD 5, Warkworth  Warkworth Auckland NZ 0985.

Shipping
To return your product, you should mail your product to: 
19 Matakana Valley Road, RD 5, Warkworth  Warkworth Auckland NZ 0985

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please email bachmatakana@gmail.com if any questions.